Frequently Asked Questions (FAQ):
After you complete the checkout process, a “Thank You” page will appear displaying your online order confirmation number. This number confirms that your order has been placed successfully. You will also receive a copy of your online order receipt via email within one hour.
After your order has been processed at Urban Marqet, we will send you a second email with your order number and order details. If there are any problems with your order, one of our customer service associates will contact you by telephone or email.
You should receive your online order confirmation via email within one hour of placing your order.
You will also receive an email with your order details within 24 hours.
If you still haven’t received either email, please check your spam/junk folder or contact us at info@urbanmarqet.com.
Yes we can change the delivery address as long as your order has not yet been shipped.
Absolutely. We encrypt all your personal information, including your credit card number, using SSL (Secure Socket Layer) technology.
When your browser is in secure mode, a lock or key icon will appear in the address bar, indicating that your transaction is protected.
Urban Marqet accepts a variety of credit cards including American Express, Discover, MasterCard, and VISA.
Urban Marqet accepts a variety of credit cards including American Express, Discover, MasterCard, and VISA.
Once you’ve added all desired items to your shopping basket, click the “Check Out” button at the top of the shopping basket page and follow the on-screen instructions to complete your purchase.
To place an order on our site, you must use an SSL-compliant browser with cookies enabled.
For best performance, we recommend:
- Google Chrome
- Microsoft Edge
- Mozilla Firefox (for PC or Android)
- Safari (for Mac users)
If your browser is outdated, visit the official websites of these browsers to download the latest versions.
You may not have selected a quantity for the item(s) you wish to order.
At the product page, select your desired quantity and click “Add to Cart.”
If your cart still appears empty, your browser might not be set to accept cookies.
Cookies are required for our site to keep track of your shopping cart.
Note: Cookies do not store any personal or billing information, so there is no security risk in accepting them. You can enable cookies through your browser settings.
Please contact us via email at info@urbanmarqet.com with your product questions.
Our customer service team will respond as quickly as possible.
We accept only one coupon code per order.
Please refer to the specific promotion’s terms for exclusions.
Unless otherwise stated, multiple offers cannot be combined.
Note: Coupons and promo codes from unauthorized third-party sites may be invalid, expired, or non-stackable.
To get the latest verified offers, sign up for Urban Marqet email alerts or check our official website for current discounts and promotions.
Items that are currently unavailable for shipment are marked as “Out of Stock.”
You can still place an order for these items — they will be shipped to you as soon as they become available.
Estimated availability dates are provided, but please note these are subject to change based on warehouse restocks.
You will not be charged for out-of-stock items until they are shipped.
